Privacy Policy

Privacy Policy –

Your privacy is important to us. When you provide information to us via our website, we protect it according to this policy. If you have any questions, please don’t hesitate to let us know.

Who Is a Typical User of  the Website? operates primarily providing floristry services in Dubai and UAE. Unlike many companies and websites, we do not focus on consumer users or the collection of consumer data. We may at some point ask you for your name and email address online so you can subscribe to Fleurs Damour updates and special offers / discounts and special promotions. Our purpose is to better serve all visitors to this website.

What Information Do We Collect Online?

Unless otherwise stated in another, more specific policy on the Web pages you are viewing, we collect the following types of information when you browse and shop on or any other associated Fleurs Damour platform:

* Information you provide directly, such as your name and email address if you subscribe, or any e-mail messages you send us;

* The Web pages your Internet browser visits;

* Aggregate data, such as the number of hits per week, per Web page.

Personal Information

Personal information is information that identifies an individual or is directly associated with a specific person or entity such as a name, address, telephone number, email address, credit card number, or information about activities which can be directly linked to that person, such as his or her purchases.

Our definition of personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or website visitors, from which individual identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and online visitors needs so that we can better consider new products and services, and tailor existing products and services to our customers.


If visitors leave comments / reviews on the site, we collect the data shown in the comments / review form, and we may also look at the visitor’s IP address and browser user agent string to help detect spam detection and overcome spam.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After our approval of your comment / review, we may make your information visible to the public.


We do not ask customers to upload media / images to this website,

Protection of Credit Card and Personal Information

We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. Personal information we collect is stored electronically.

We collect, process and maintain payment information, including credit card information, in compliance with the data security rules adopted by credit card companies such as Visa, MasterCard and American Express. This means that we do not retain debit card PINs or credit card security codes, and that any time we maintain a credit card number, we use access controls and strong encryption to protect it. Further, when you enter personal information online, that information is encrypted using a security protocol called SSL (Secure Sockets Layer – you can see https at the start of the url in your web browser), which encrypts all information prior to transmitting it over the Internet. We also use SSL to allow you to securely view your online account and registration information.

Your online account information is accessible only by using a password. To protect the confidentiality of personal information in your online account, you must keep your password confidential. You are responsible for all uses of by anyone using your password. If others have access to your computer or email, they may be able to find your password and obtain information about you (such as your address or phone number), or change information in your user profile. You should not use an email account operated by an employer because many employers have the legal right to view your email or online accounts. Please advise us immediately if you believe your password has been misused.

Collection of Your Personal Information

When you sign up for a promotion on this site or register or guest checkout. When you register to use our website or if you sign up for news or notifications or discounts or special promotions. When you submit your email address at guest checkout.

When you p[lace an order or purchase products or services at the online store or over the phone. When you contact us for any reason, such as by replying to enquires by mail, fax or through our website, by telephone either online or in person at our flower store in Dubai, UAE. We may also automatically collect some information when you visit our website, such as the site from which you linked to us, your shopping and browsing activity and the time and date of your visit and purchases.

Retention of Information we Collect Online

Information we automatically collect as a result of your online activity with us is not retained in a personally identifiable form, or if the information is personally identifiable, we retain it only long enough for us to perform studies and analysis related to our website. The exception would be information we need in order to investigate fraud or problems associated with particular transactions or events.


How Do We Use This Information?

Fleurs Damour Trading LLC  does not rent or sell customer lists to other companies. Instead, we use information in the following ways:

* For information you provide directly, such as e-mail messages, we use the information to respond to your enquiries and requests.

* For some registration and use data, we may direct you to particular Web pages, customize the Web pages you see, or otherwise increase the relevance of the information you access through the website to make your experience with us even better.

* For information about Web pages visited, page hits per week, and the like, we use this information internally just to improve the design of our Web pages to enhance your user experience.

* may use third-party storage or service-provider companies to perform some functions including the processing of data. may in rare circumstances disclose information to protect our rights or property, to enforce any other terms of use and legal notices, as required or permitted by law, or at the request of government regulators or other law enforcement officials and the courts (including the issuance of a valid subpoena). We shall have no duty to notify you of such compliance with the law.

Our Contractors

We may contract with others to perform tasks or services on our behalf. For example, we might retain a company to process credit card payments, to email information about special offers, or to analyze data. If any of our contractors need access to your personal information, we require that they promise to use the information only to perform the tasks we have engaged them to perform. We also require that they maintain the confidentiality of the information and/or return the information to us when they no longer need it.

Your data when completing orders

We may provide to a third party, information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give suppliers, and others involved in the commerce distribution chain only the information needed to provide you with the products or services you order, such as shipping and/or billing address, email address, telephone number and product orders. We require them to keep the information confidential and not to use it for other purposes. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.

E-Mail Lists may maintain e-mail contact details to keep interested parties informed about our relevant events, products, support, and information. We do not sell the addresses on our list under any circumstances.

Users may voluntarily request Fleurs Damour information by filling out the contact form on our Fleurs Damour website contact page. To be removed from our records simply contact us now.

Embedded content from other websites

Articles on this site may from time to time include embedded content (e.g. videos, images, articles, etc.) from other websites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

It is standard procedure for these websites to collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Notification of Data Processing in the UAE

When you choose to submit information through the website, and its affiliates may transfer, process and store the information in countries in which Fleurs Damour Trading LLC and its affiliates maintain offices, including the UAE. The United States does not regulate data protection in the same manner as other countries, including the Member States of the European Union. Accordingly, the data that you submit to may or may not be transferred to, processed, or stored in countries where the data protection laws are different than those of your country of residence. Fleurs Damour Trading LLC services are available in Dubai and United Arab Emirates.

Information Storage and Updates

You can update your contact information by contacting us at any time.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators authorised by Fleurs Damour can also see and edit that information when appropriate in line with correct protocols and procedures.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact forms & Cookies

You may choose to opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in cookie opt in again. These cookies will last for 1 year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If we make “Remember Me” available and you select, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Please visit our Cookie Policy page for further details about our Cookie Policy.

The rights you have over your data

If you have an account on this site, or have left comments / reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Website Revisions

We regularly update the features of to better serve you and all visitors to this website, so this policy may also be revised from time to time. Https:// may modify this policy without advance notice and any modifications are effective when they are posted here. By using our website, you indicate your understanding and acceptance of the terms of the privacy policy posted at the time of your use. If you have any questions, you are most welcome to contact us at your earliest convenience.

Our Contact Information

Fleurs Damour Trading Ltd Contact Address:

Dubai Festival City Mall
United Arab Emirates

Email Enquiries:


Telephone Enquiries:

+971 42 56 52 72 (Shopfloor)

+971 42 56 52 73 (Fax)

+971 50 6945 041 (Mobile 1)

+971 50 3422 543 (Mobile 2)




Hotline +971 42 56 52 72